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HERE TO HELP

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

SIZE CHART XS S M L
US 0-2 4 6 8
UK 4-6 8 10 12
DENIM 24-26 27 28-29 30-31
BUST 32-33.5 34-35 36-37 39-39
WAIST 24.5-25.5 26-27 28-29 30-31
HIPS 35.5-36.5 37-38 39-40 41-42

 

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  • "WE SHIP TO ALL US STATES AND TERRITORIES, AS WELL AS PO BOXES AND APO/FPO ADDRESSES.
  • MOST STANDARD SHIPPING ORDERS PLACED BY 5 P.M. EST WILL BE PROCESSED THE SAME BUSINESS DAY,
  • AND WILL SHIP WITHIN ONE BUSINESS DAY AFTER YOUR ORDER IS PLACED. PLEASE NOTE THAT SOME ORDERS
  • MAY TAKE LONGER TO PROCESS. ALL ORDERS ARE SUBJECT TO CREDIT APPROVAL. ORDERS FOR EXPRESS
  • DELIVERY MAY BE PLACED MONDAY THROUGH THURSDAY BEFORE 3 P.M. EST. EXPRESS DELIVERY ORDERS
  • PLACED BETWEEN 3 P.M. THURSDAY AND 3 P.M. FRIDAY WILL ARRIVE ON MONDAY;
  • THOSE PLACED AFTER 3 P.M. FRIDAY WILL ARRIVE ON TUESDAY.
  • WE DO NOT SHIP OR DELIVER ON SATURDAYS, SUNDAYS OR HOLIDAYS.
  • ESTIMATE TIMES: (FROM WHEN THE ORDER IS PLACED OUT)
  • PRIORITY SHIPPING: 3 - 5 BUSINESS DAYS EXPRESS SHIPPING: 1- 2 BUSINESS DAYS"

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